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What is your refund or cancellation of order policy?Please refer to our Refund Policy page.
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What is the best way to contact Sloane + Co.?The best way to get in touch is through email: sloane.co.clay@gmail.com or through our chat box on our webpages.
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What is your privacy policy of my information?Here is a link which explains this further: Privacy Policy
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How should I care for polymer clay cutters?To use and care for polymer clay cutters, make sure to clean them after each use with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that can damage the cutters. Store them in a cool, dry place away from direct sunlight to prevent warping and becoming brittle. When using the cutters, gently press them into the clay and avoid twisting or bending them to maintain their shape and sharpness.
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How do I use my cutter to cleanly cut into the polymer clay?We found that using a little cornstarch will help in preventing the clay cutter from sticking to polymer clay. Find a small shallow dish for the cornstarch and stamp the cutter edge in the cornstarch before cutting into your polymer clay. Repeat when necessary and the excess cornstarch on your polymer clay can be lightly brushed away.
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What are the different shipping options available for my orders?We offer various shipping options for your orders, depending on the speed of shipping and your choice of vendor who delivers to your location. You can select standard shipping for regular delivery times, expedited shipping for faster delivery, or express shipping for the quickest delivery. Additionally, we work with trusted shipping partners to ensure your orders are delivered safely and on time.
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